Sunday, March 28, 2010

Introducing The "Burned-Out EHS Professional's Leisure Travel Club"

The "Burned-Out EHS Professional's Leisure Travel Club" welcomed its first members today as Bob McCullough from Environmental Quality Management, a major environmental consulting firm out of Cincinnati, became the club's very first member.

Bob agreed to help in beta testing of the club's web site which was provided by Cruises Inc. as part of their "Member Cruises" member benefit program. The club is open to all prior and current EHS professionals and their families.

As far as we know this is the first affinity group of this profession that was created soley for the purpose of rewarding its members for their valued service. For all of you eligible EHS professionals, the URL for the site is:

www.MemberCruises.com/burned-outehsprofessionalsltc

Friday, March 26, 2010

From "Cruise Industry News"

CruiseOne & Cruises Inc. Round Out Offerings with Pre- and Post-Hotel Program

CruiseOne & Cruises Inc. today announced the launch of an exciting new pre- and post-hotel program, rounding out their offerings as an integrated travel powerhouse. The companies’ Cruise-N-Stay program allows agents to seamlessly book pre- and post-hotel stays at more than 150 port city properties around the world. While the new initiative offers agents guaranteed commissions and a new revenue stream, it simultaneously offers CruiseOne & Cruises Inc. customers aggressively negotiated hotel rates with unique added values.

“The launch of Cruise-N-Stay means that our agents can now customize practically every imaginable aspect of the dream vacation experience,” said Dwain Wall, Senior Vice President and General Manager of CruiseOne & Cruises Inc. “Now that CruiseOne & Cruises Inc. are a comprehensive vacation planning company, our agents have endless opportunities to be profitable and consumers can come to us for nearly all of their travel needs.”

As part of its initial launch, the CruiseOne & Cruises Inc. Cruise-N-Stay program includes aggressive rates in 150 port cities worldwide. More cities and hotel properties are expected to be added to the Cruise-N-Stay program on an ongoing basis. As part of the pre- and post-hotel booking process, agents will be provided with detailed property descriptions, photo galleries of each property, hotel location maps and more. The new program is fully integrated into the CruiseOne & Cruises Inc. proprietary booking engine, Cruise Control. One simple invoice displays all hotel and cruise travel details, making the process easier than ever for agents and their customers. Agents are guaranteed a minimum of 14% commission on each booking, which is paid when the booking is confirmed.

The launch of the Cruise-N-Stay program is the latest in a string of new initiatives announced by CruiseOne & Cruises Inc, including the recent rollout of a new Preferred Partner Land Travel program. Together, these innovative programs set CruiseOne & Cruises Inc. apart as leaders in vacation planning.

From "Cruise Industry News"

3/26/10 - IMO Adopts Proposal for Emission Control Area

The International Maritime Organization (IMO) today officially accepted the proposal to designate waters off the North American coasts as an Emission Control Area (ECA) –a move that will result in cleaner air for millions of Americans. Large ships that operate in ECAs must use dramatically cleaner fuel and technology, leading to major air quality and public health benefits that extend hundreds of miles inland. The ECA was proposed in March 2009 and the IMO adopted it in the fastest possible timetable.

“This is a change that will benefit millions of people and set in motion new innovations for the shipping industry. We’re gratified by the IMO’s decision to help keep our air clean and our communities healthy,” said EPA Administrator Lisa P. Jackson. “The sulfur, particulate emissions and other harmful pollutants from large ships reach from our ports to communities hundreds of miles inland -- bringing with them health, environmental and economic burdens. Cleaning up our shipping lanes will be a boon to communities across North America.”

The large commercial ships that visit the nation’s ports, such as oil tankers, cruise ships and container ships, currently use fuel with very high sulfur content which, when burned, emits harmful levels of particulate matter and nitrogen oxide that can travel hundreds of miles inland, causing severe respiratory symptoms in children and adults.These ships, most flying the flags of other countries, make more than 57,000 calls at more than 100 U.S. ports annually. More than 30 of these ports are in metropolitan areas that fail to meet federal air quality standards. In total, nearly 127 million people currently live in areas that fail to meet U.S. air quality standards.

Enforcing the stringent ECA standards will reduce sulfur content in fuel by 98 percent - slashing particulate matter emissions by 85 percent, and nitrogen oxide (NOx) emissions by 80 percent. To achieve these reductions, tougher sulfur standards will phase in starting in 2012, ultimately reaching no more than 1,000 parts per million by 2015. Also, new ships must use advanced emission control technologies beginning in 2016 which will help reduce NOx emissions.
As a result of the cleaner air, nearly five million people will experience relief from acute respiratory symptoms in 2020 and as many as 14,000 lives will be saved each year.

Canada and France join the U.S. in this North American ECA, implementing a coordinated geographic emissions control program. In developing the U.S. proposal, EPA joined with federal partners at the Departments of Homeland Security, Defense, State, Transportation, and Commerce, among others. This is the first ECA adopted under amendments to an IMO treaty in 2008 that strengthened and expanded both the ECA emissions standards and the approval criteria.

The North American ECA is a key part of a comprehensive EPA program to address harmful emissions from large ships. Other elements include voluntary partnerships under EPA’s Clean Ports USA program and implementation of a Clean Air Act rulemaking that EPA finalized last December.

Sunday, March 21, 2010

Spring 2010: Itinerary Planning: Trends

Three itinerary trends characterize the cruise industry in 2010: capacity reduction in Alaska, increased capacity in the Caribbean and a build-up in Europe, according to Terry Thornton, senior vice president of market planning at Carnival Cruise Lines.

“Cruise lines are struggling to make a profit in Alaska,” Thornton said, noting that the head tax is part of the problem, “because ultimately that cost is passed along to the consumer,” adding to the cost of the cruise. More ships will be leaving Alaska in 2011, and Thornton predicted further migration.

“The Caribbean is seeing its first major capacity increase in years,” Thornton said, attributing the increase mainly to the new ships – the Carnival Dream, the Oasis of the Seas, the Norwegian Epic and the Allure of the Seas. And all of that new capacity is out of South Florida.

As for Europe, there are two sides of the industry and both are growing in 2010: the cruise lines that source in Europe and internationally, and those that source primarily from North America. More Americans are again interested in going to Europe, Thornton said, noting that as a good sign.

A common trend among most cruise lines is more international deployment and passenger sourcing.

At Royal Caribbean Cruises, Diana Block, vice president of revenue management and deployment for the company’s three brands, said they will continue to focus on international growth, including dedicating ships to foreign markets.

Deanna Austin, senior vice president of yield management, planning and customer service, and Crystal Morgan, director of market planning at Princess Cruises, said that the line will continue to focus on port content. “Basically, we look for demand and the highest revenue, but must make sure that the customer is happy,” Austin noted.

The proposed Emission Control Area (ECA) for North America; the heavy-fuel ban in Antarctica; the $50 head tax in Alaska; and declining demand for the Mexican Riviera, attributed to media coverage of drug wars, are among the many issues that cruise lines are tackling.

“We have to be more careful in planning and pricing, and we have to be flexible, so we can expand or constrict if we have to. We are also offering more variety of cruises and different starting points and days,” Morgan added.

At Holland America Line, Simon Douwes, director of deployment and itinerary planning, concurred. “We deploy ships where we can expect the highest yield,” he said, noting that Holland America typically plans 18 months out.

Passenger spending plays a key role. Said Paul Goodwin, senior vice president of onboard revenue and tours at Holland America: “Shore excursions are our number one gross revenue producer.’ But the numbers vary dramatically in different areas, with shore excursions in European being the most popular.

“Our criteria are focused on creating itineraries that we are able to sell and that work operationally,” added Thornton. ‘Our biggest concern is fuel. We are working to find more ways to conserve and to offer sellable ticket propositions. Once in port, we need to generate revenue from shore excursions.”

Excerpted from the Spring 2010 Cruise Industry News Quarterly Magazine

Sunday, March 14, 2010

From "Cruise Industry News"

Costa Claims Environmental Leadership

Speaking during “Corporate Social Responsibility Day” at ITB Berlin, the world’s leading travel trade show, Costa Crociere Chairman and CEO Pier Luigi Foschi said that the European cruise industry is at the forefront in terms of environmental sustainability and protection.

“Environmental commitment is not only a moral priority for European cruise companies, but also a substantial asset that cruise guests acknowledge and appreciate, making it very much also a key strategic factor. I believe that, by going beyond the scope of the increasingly stringent requirements, the Costa Crociere Group is doing the utmost to be a model of environmental compliance excellence.” Foschi was taking part in the panel discussion “Booming Cruise Industry – growth at the expense of the environment?” held at the ITB Berlin Convention.

The discussion – at which Costa Crociere was the only cruise segment representative – opened with introductory presentations by ocean explorer and environmental activist Fabien Cousteau, and Anders Levermann, Professor of Dynamics of the Climate System and Head of the PIK (Potsdam Institute for Climate Impact Research) Flagship activity Tumble. In addition to Foschi, the other speakers on the panel moderated by Berliner Zeitung Editor Gerold Buchner were Carlos Fuller, deputy director of the Caribbean Community Climate Change Centre, and Rudiger Pallentin, managing director of the Lloyd Werft Bremerhaven shipyard.

In his presentation, the Costa Chairman and CEO described how, within the framework of the European Cruise Council, the different cruise companies are working actively to set shared environmental compliance standards, cooperate with maritime authorities, promote and support port facilities for disposal and recycling of shipboard waste, and promote measures aimed at energy saving and the reduction of CO2 emissions.

As regards Costa Crociere, Foschi said that the group is the industry leader in Europe not only in terms of the number of guests carried but also on account of its commitment to safeguarding the environment. The latest addition to the Costas fleet, Costa Deliziosa, inaugurated in Dubai on Feb. 23, and her sister ship, the Luminosa, are the first ships in Italy to be equipped for cold ironing, enabling generators to be shut down during stopovers in port.

Like the other 14 ships of the Costa fleet, the Costa Deliziosa is among the most advanced ships in the world in terms of environmental design, management, compliance and energy saving, according to the cruise line. Across the Costa fleet there is a policy of 100 percent separation of shipboard solid waste and no special waste is ever discharged overboard. Waste recycling is a top priority: approximately 1,675 cubic meters of glass and 451 cubic meters of aluminum from Costa’s ships were sent for recycling in 2008. Also, most of the water used on the ships in the Costa Cruises fleet is produced directly on board using desalination plants.
Just as important are the energy and fuel saving measures introduced onboard, with a consequent decrease in pollutant emissions. In 2008 Costa obtained a 5 percent in fuel consumption per mile sailed (down from 356 kg in 2007 to 339 kg in 2008).

Measures include the use of silicone-based coatings for the hulls, thus enhancing hydrodynamic performance and reducing the growth of microorganisms on the surface without any toxic effects; use of low power consumption LED light bulbs; and economizers enabling the recycling of hot water produced by the engines for heating in the cabins and public areas. Also, the design of the Costa Deliziosa features various additional CO2 emission-reducing measures such as: key-card holders, so that lights and other electrical devices can only be turned on when the cabin is occupied; water flow reducers on all the faucets and showers, thus reducing shipboard water consumption; and an automatic dark-activated sensor that switches on all the ship’s external lights at dusk.

Costa Cruises has voluntarily implemented environmental compliance procedures fleet-wide that are even stricter than the mandatory provisions laid down by the (local, national and international) laws and regulations in force. This engagement is reflected in the assignment of the Green Star notation by RINA and by the “B.E.S.T. 4” (Business Excellence Sustainable Task), an integrated management system that encompasses four types of voluntary certification of corporate compliance with the highest standards in the areas of quality (UNI EN ISO 9001, issued in 2000), environment (UNI EN ISO 14001, 2004), safety (OHSAS 18001, 2007) and social accountability (SA 8000, 2008), guaranteeing the measurement of company performance and continuous improvement. Costa obtained the B.E.S.T. 4 from RINA in 2004, thus becoming the first company in the world to do so.

Costa Cruises’ commitment to the defense of the marine environment is reflected by the extension of its partnership with WWF, which involves active support for a project to set up a network of Marine Protected Areas in the Mediterranean and by the project of collaboration launched in 2005 with the Joint Research Centre of the European Commission for monitoring climate change in the Mediterranean.

Costas believes in and actively promotes responsible tourism not just on board its ships but also ashore: its shoreside excursions are also organized in accordance with this priority. In 2010 Costa is offering around 240 eco-tourism excursions, comprising visits to parks, oases and nature reserves, with programs that minimize the impact on the ecosystem and create economic opportunities for the local communities in developing areas.

The commitment to safeguarding the environment and to corporate social responsibility in general is reflected in particular in Costa’s Sustainability Report, a voluntary form of reporting designed to provide comprehensive and transparent information on the effects of corporate activity on the environment and the community.

Wednesday, March 3, 2010

CRUISES INC. NAMED CARNIVAL CRUISE LINES' ‘TRAVEL AGENCY OF THE YEAR’

MIAMI (March 1, 2010) – Cruises Inc. and parent company World Travel Holdings, have been named Carnival Cruise Lines’ “Travel Agency of the Year” for 2009.

Cruises Inc. of World Travel Holdings was selected from more than 30,000 cruise-selling travel agencies throughout the U.S. and Canada. Candidates must demonstrate the ability to grow as a business partner, as well as exhibit exceptional professionalism, enthusiasm and innovation in sales and marketing techniques.

Joni Rein, Carnival’s vice president of worldwide sales, noted “Despite a challenging economy, Cruises Inc. continue to thrive, investing in the latest technology and training and employing knowledgeable cruise professionals who go the extra mile to offer personalized, hands-on service to their clients,” she said. “The entrepreneurial spirit, keen understanding of consumer trends, and strong support of the cruise industry have made them leaders in our industry,” she added.

Dwain Wall, senior vice president and general manager, said, “Carnival Cruise Lines has always had a strong partnership with Cruises Inc. but most importantly has consistently delivered a terrific product at extraordinary value for our customers. In spite of a difficult economic climate, Carnival continued to deliver on their winning formula. Cruises Inc. values our partnership with Carnival. We sell the product with great confidence that our customers will have an experience that exceeds their expectations.”

Carnival Cruise Lines is the largest and most popular cruise line in the world, with 22 “Fun Ships” operating voyages ranging from three to 15 days in length to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Panama Canal, Canada, New England and Europe. Carnival also has two new ships on order -- the 130,000-ton Carnival Magic, which is scheduled for delivery in 2011, and a sister ship set to debut in 2012.

Cruises Inc., a large network of independent travel sellers, was founded in 1982 and currently has nearly 500 agents throughout the United States. They combine industry buying power with a unique, customized experience that offers customers the ability to plan vacations online while enjoying the personalized touch of an experienced local cruise specialist. As part of World Travel Holdings (WTH), Cruises Inc. is the largest seller of cruises in the nation. Having relationships with every major cruise line and many land tour operators, allows them to offer consumers the lowest possible vacation pricing with unrivaled incentives.